Refund Policy

30-DAY FULL REFUNDFor the reasons stated below, we are prepared to offer you a complete refund for your order if requested within 30 days from the invoice date.

  1. The merchandise you receive is faulty - damaged - fractured - unable to function correctly.
  2. Missing - lost items from your order.
  3. The item received is incorrect (size, color, or custom).
  4. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Apart from the reasons mentioned earlier, here areadditional factorsthat mayprevent you from receiving a full refund within 30 days or a replacement order:

  1. Request a refund after a 30-day full refund warranty.
  2. You have changed your mind and no longer desire the item.
  3. You intend to request a modification to the size, color, or customization of the item received.
  4. You have selected incorrect size, address, product, or custom information, among other things.
  5. The product has incurred damage as a result of improper use, mishandling, or insufficient maintenance.

HOW TO REQUEST A REFUND OR REPLACEMENT?

Step 1: Contact us here.

Step 2: Please provide a detailed description of the issue you encountered, accompanied by a photograph of the item you received or a photo of the shipping label.

Step 3:Obtain our support once your ticket has been received by the Customer Service department.   

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Paypal: 3 to 5 business days

Credit card: Up to 10 business days

⚠️Limitations: The warranty policy is applicable only once per order.

Return Policy

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@atikcity.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.